One of the major challenges the tourism sector faces in order to revive activity in 2021 is the paradigm of digitisation: introducing automated tasks to replace activities that were previously manual in order to avoid contact between people and so that the holiday period can be resumed safely.
Today, the companies that will lead the new tourism will undoubtedly be those that decide to opt for digital transformation. This is why companies in the tourism sector are now focusing on the core of the digital transformation and starting to establish a more intense, two-way relationship and experience with customers, to improve their performance, optimise their operations, and access new opportunities.
And in this scenario, the use of electronic signatures integrated within the company's standard software and with legal guarantees is a key tool to boost business.
With the implementation of Validated ID electronic signatures, many companies have already managed to have all their documents digitised, stored securely, and to facilitate a more agile, easy and intuitive administrative management, offering a more efficient service to their employees and customers.
VIDsigner facilitates the management of documents in a fully electronic way through biometric signature, centralised, remote or a combination of them adapting to the most demanding mobility environments even without the need of connection.
Document digitisation advantages in tourism
Electronic signatures are the most efficient solution to the traditional operational problems of tourism companies, as they allow:
- Reducing waiting times, approval and staff costs
- Close transactions at any time and from any device
- Protecting documents from potential vulnerabilities and eliminating physical archive space
- Reduce the risk of human error, such as duplication or alteration of the document itself
- Improve the user experience
- Reduce the environmental impact and costs of printing, sending, scanning and managing multiple copies of paper documents
Digital signatures use cases in the tourism sector
VIDsigner's solutions for tourism help suppliers provide better service to customers before they arrive at their destination. E-signatures speed up the booking process, registration or contracting in a multitude of situations, from hotel lobbies to car rental points, with a familiar and accurate signing experience in all cases. Signing check-in or expense notes is much faster, safer and more environmentally friendly. Also, the simplification of the check-in process is a major factor in reducing paperwork time and achieving sustainable solutions.
Digital signatures in hotels speed up guest check-in and check-out processes, optimise hotel administration processes by digitising and storing guest signatures. They also encourage cross-selling and immediate up-selling of additional services and special offers, as well as document management of all your suppliers and employees so that your teams can focus more on the relationship with their customers and less on the process of collecting signatures.
In the same way, the use of digital signatures in car rental agencies helps their customers to embark on their journey faster. VIDsigner's solutions preserve the familiar signature experience for customers, while reliably digitising rental forms. They make it possible to speed up the collection and return of vehicles for customers with an efficient digital workflow and reduce staff workload so that they can concentrate on customer service instead of handling paperwork.
Restaurant businesses also have a wide range of use cases, starting with labour contracts especially in high season. VIDsigner facilitates the management of recruitment processes (e.g. contracts of employment, payrolls, work reports) in a fully electronic way. It also facilitates the handling of all kinds of documents that restaurants have to sign with their suppliers and the events management.
Acttiv success story
Leading tourist entertainment company Acttiv has pioneered innovation by managing all its employment relationships remotely. Through the introduction of remote signing, it has managed to sign 98% of its contracts in less than 24 hours.
Supported by a network of tourist activities deployed in six autonomous communities, Acttiv has so far coordinated more than 2,500 workers specialised in hotels and campsites animation, providing this year 100% digital activities for tourists. This whole process has been possible thanks to the use of the electronic signature.
The goal was to optimise the time involved in the employee recruitment process, reduce the use of paper and be more efficient. As well as security through minimising physical contact, the use of electronic signatures has allowed us to have real-time information on our employees'.
Dorina Huhu, Head of Digital Transformation at Acttiv
Thanks to the integration of Validated ID's electronic signature with the management software implemented by SQA Murcia (now part of Nunsys), Acttiv went from collecting signed contracts within a week to have 98% of the documentation ready in less than 24 hours, eliminating the need for the employees to travel.
The use of a digital signature solution to resolve remote situations has also been a reassuring element for employees. For 80% of employees, it was their first experience with digital signatures, and for 95% of employees the process generated a great deal of security and confidence.
The same way that today many restaurants have already adapted their menus to QR codes to guarantee customer safety, the company Acttiv is taking hotel entertainment to the customers by betting on more digital and customised experiences for each person. The use of electronic signatures for its employees is another pillar of its commitment to innovation and sustainability.
Offering more inclusive customer experiences
Countries such as Spain have an important factor to maintain their world leadership in the tourism industry and this factor is called digital transformation and the implementation of new technologies such as electronic signatures. This global standard for digital transaction management offers the tourism sector enormous advantages in terms of time and cost savings, and added value over its competitors.
The use of electronic signatures such as those deployed by Validated ID, integrated with the usual company management programmes, is an element that gives peace of mind and allows essential operations to be formalised with the utmost security.